Influencer FAQs 🙋♀️
Is it safe to connect my social media profiles to fluencr?
Yes, connecting your social media accounts (such as Facebook, Instagram, TikTok, or YouTube) to fluencr is completely safe. Our team had to go through rigorous review processes for each of the social media platforms, in order to enable influencers/content creators to connect their social media profiles to fluencr.
When you connect your social media accounts (like Facebook, Instagram, TikTok, or YouTube) to fluencr, only the necessary information is shared, such as your name, profile picture, follower count, and your insights. These insights help businesses make informed decisions about selecting the right influencer/content creator and evaluating campaign performance.
For example, let's say Glomark in Battaramulla wants to run a campaign that's targeted to families within the vicinity. They would get a better ROI collaborating with an influencer who has a strong follower base living in Battaramulla, as opposed to collaborating with an influencer arbitrarily. So by connecting your social media to fluencr, you're giving Glomark visibility on all your insights, including where your followers live. This gives Glomark more confidence to collaborate with you.
fluencr does not access private messages, passwords, or sensitive personal data. You have full control over what information is shared and can review permissions before connecting your accounts. If you decide to disconnect at any time, you can easily do so from your Fluencr settings or directly through your social media platform’s settings. Disconnecting will prevent Fluencr from accessing your data and ensure that businesses can no longer view your insights.
fluencr employs secure OAuth authentication to protect your credentials and never stores your passwords. We adhere to the privacy and security standards of the social media platforms we integrate with, and we are committed to handling your data with the highest level of security and confidentiality.
For additional peace of mind, we recommend regularly reviewing the third-party apps you’ve connected and removing any you no longer use. If you have concerns or need assistance, feel free to contact our support team. You can also refer to the privacy and security guidelines provided by the platforms themselves:
What if I want to leave a campaign after accepting a collaboration request?
You'll need to lodge a support ticket. fluencr will conduct an investigation and then release payment back to business. Your account may be subject to temporary suspension. Please refer our terms and conditions for more on settlements.
What if the business stops responding to me after I start working on the assets?
Lodge a support ticket. fluencr will conduct an investigation and then make a decision on settlements. Please refer our terms and conditions for more on settlements.
How do revisions work?
We encourage you to add a rate for 'unlimited revisions per campaign' when setting up your rate card. This means that you will have to accommodate any revision requests that the business makes, within a campaign, and you will be paid a flat fee.
If you haven't set a rate for unlimited revisions per campaign, revisions will be at your sole discretion.
What happens if I don't complete the campaign guideline?
The campaign guideline is our way of reminding you the best practices in campaign management and communication. Leaving the guideline incomplete implies that you have not followed the recommended approach. When support tickets are raised, completion of the guideline will be taken into consideration during resolution of each ticket.
What if I publish the wrong asset URL?
You may lodge a support ticket. Once fluencr conducts an investigation, the URL field will be reset for you to submit again.
When and how do I get paid?
We release your payments right after you've published your final asset from each campaign. You do not have to wait for other influencers to complete their assets or for the campaign to be over, in order to be paid. Please refer our terms and conditions for more on payments.
Last updated