Influencer FAQs 🙋‍♀️

What if I want to leave a campaign after accepting a collaboration request?

You'll need to lodge a support ticket. fluencr will conduct an investigation and then release payment back to business. Your account may be subject to temporary suspension. Please refer our terms and conditions for more on settlements.

What if the business stops responding to me after I start working on the assets?

Lodge a support ticket. fluencr will conduct an investigation and then make a decision on settlements. Please refer our terms and conditions for more on settlements.

How do revisions work?

We encourage you to add a rate for 'unlimited revisions per campaign' when setting up your rate card. This means that you will have to accommodate any revision requests that the business makes, within a campaign, and you will be paid a flat fee.

If you haven't set a rate for unlimited revisions per campaign, revisions will be at your sole discretion.

What happens if I don't complete the campaign guideline?

The campaign guideline is our way of reminding you the best practices in campaign management and communication. Leaving the guideline incomplete implies that you have not followed the recommended approach. When support tickets are raised, completion of the guideline will be taken into consideration during resolution of each ticket.

What if I publish the wrong asset URL?

You may lodge a support ticket. Once fluencr conducts an investigation, the URL field will be reset for you to submit again.

When and how do I get paid?

We release your payments right after you've published your final asset from each campaign. You do not have to wait for other influencers to complete their assets or for the campaign to be over, in order to be paid. Please refer our terms and conditions for more on payments.