Privacy policy 🔒

At fluencr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our influencer marketing SaaS platform. By accessing and using Fluencr, you agree to the practices described in this policy.

1. Information We Collect

   1. Personal Information: When you sign up for an account on fluencr as either a business or an influencer, we may collect personal information such as your name, email address, contact details, social media account information and insights, and payment information. We only collect the necessary information required to provide you with our services and facilitate collaborations.

   2. Usage Data: We may collect information about how you interact with fluencr, including your usage patterns, session duration, pages visited, and other related data. This information helps us improve our platform's functionality, enhance user experience, and optimize our services.

2. How We Use Your Information

   1. Service Delivery: We use the collected information to deliver the requested services, facilitate business-influencer collaborations, and ensure smooth communication between users. This includes matching businesses with relevant influencers, sharing campaign briefs, processing payments, and providing customer support.

   2. Personalization: We may use your information to personalize your experience on fluencr, such as recommending relevant influencers or businesses based on your preferences and improving our platform's features and functionalities.

   3. Communication: We may use your contact information to communicate with you regarding account updates, campaign details, payment notifications, and other relevant information related to your use of fluencr. You can manage your communication preferences within your account settings.

   4. Analytics and Research: We may analyze the collected data in an aggregated and anonymized form to gain insights, perform market research, and improve our services. This data does not identify you personally and is used solely for statistical purposes.

3. Information Sharing and Disclosure

   1. Third-Party Collaborations: fluencr may share your information with trusted third-party service providers who assist us in delivering our services effectively. These providers are contractually bound to handle your information securely and in accordance with this Privacy Policy.

   2. Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of fluencr, its users, or others.

4. Data Security

   1. We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

   1. Account Settings: You have the right to review and update your personal information within your fluencr account settings. Please ensure that your information is accurate and up to date.

   2. Communication Preferences: You can choose to opt-in or opt-out of receiving promotional communications from fluencr. You can manage your communication preferences within your account settings or by following the instructions provided in the communication.

   3. Access, Correction, and Deletion: If you wish to access, correct, or delete your personal information, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, subject to applicable laws and regulations.

   4. Accessing the messages: fluencr may access messages between influencers and businesses with the consent of the complainant should there be any dispute/allegation.

   5. Account access to fluencr Specialists for Brands: If you choose to hire a fluencr specialist for your campaign(s), the fluencr Specialist will receive view access to your account which is limited to the campaign details and campaign workspace screens. This is so that the fluencr Specialist can help you get the maximum out of your campaign whilst being able to view all necessary campaign details.

   6. You may request the deletion of your social media account information and insights at any point in time. However, fluencr reserves the right to delete this information at our discretion.

6. Changes to this Privacy Policy

   1. We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly for any updates. Your continued use of fluencr after the revised Privacy Policy is posted will signify your acceptance of the changes.

7. Contact Us

   1. If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at [e-mail] or through our website's contact form.

Effective Date: 25th May 2023

Last Updated: 17th May 2024

By using fluencr, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.